Marc,

I wanted to take the time to thank you for the fantastic experience I had buying my 1973 MGB from you. It is really nice to work with a professional, as well as someone so straightforward. I had misgivings about working with someone outside of Canada, but having met you in person, I knew that things were going to work out fine. I also had concerns about bringing the car in from the United States, but your support made that significantly easier also.

Buying from New England Classics was a pleasure. You made recommendations to make the car more reliable, including adding a backup fuel pump (which turned out to be useful on the drive from Connecticut to Quebec). Also, the backup cooling fan will surely prove beneficial. You also moved the driver's side seat rail back to give extra leg room for my 6'4" frame. This was a stroke of genius, and made the driving of this fun car into an even greater pleasure.

The car drives a treat, both on the highway, as well as the back roads. You offered advice for spare parts and tools for driving a long distance. While they were not needed, they eased my mind driving such a distance home.

Together, we learned some interesting lessons on the nuances of exporting a car from the US. That said, you were patient and helpful with the process, resulting in me spending less than 5 minutes in the US Export Control office on the way home. Thanks again for your help there.

I knew that, as a foreigner living in Canada, I had little to no recourse if things did not work out smoothly with the transaction. That said, I had a chance to meet with you in advance, and you made me feel comfortable that I was dealing with an honest, hardworking person who was out to make my experience buying a classic British car into a pleasure. You live and breathe these cars. While I found out about you on the internet, without any references, I will have no problem recommending you to others, be they here in Canada, or more local to your establishment.

Again, thanks for the service and support, and best wishes for both the business and the racing.

M____ Smith
Hudson, QC

Marc,

It's the best car I’ve ever owned.

Beats the Cobra, Ferrrari and tons of Porsches I’ve owned.

Are you going to be at Lime Rock over Labor Day?

Best.

Mitch

Got the TR3A today, and it certainly appears to be everything it was billed to be. Took it for a spin around the neighborhood in the 100 degree heat, and it is nice and tight and punchy. I thank you. I am happy with the trade.

Greg, Georgia

Marc,

I learned some time ago that it is best to praise in public and chasten in private. I assume this email will somehow wind up on your website which is about as public as it gets.

I had been looking for a TR3 for a long time, preferably a red one with black upholstery, and in decent shape. I had a 1957 TR3 in the late 50’s and early 60’s and it was a terrific car. However, when our first child arrived it didn’t meet the definition of a family car so we said goodbye (to the car). I think it was about 1980 that I bought a TR7 but it wasn’t what I had expected in light of my experience with the TR3 twenty years prior; I can’t tell you exactly what, but it was different.

About ten days ago I stumbled upon New England Classic Car Co. and there it was: a red 1959 TR3A, with black upholstery and in very good shape. Within 48 hours we were able to agree upon a price and a date for me to pick up the car in Stratford four days hence.

Your representations of the condition of the car and the improvements that you voluntarily executed were right on the mark. I applaud you and your technicians for the quality of work and the determined work ethic in getting this car ready for the 254 mile drive to New Hampshire. With the top down and a sunny sky above all went well. From discovery to my barn took just six days.

I thank you for your honesty and the quality of the work done by your staff.

It’s a sunny Sunday and we are going out for a drive in this 51 year old Classic.

Happy trails,

W. A.

Wolfeboro, NH.

Hi Marc

I've been traveling internationally for the last few weeks. I will be in town Monday a.m. and will wire transfer the outstanding balance at that time. I'm excited to have the car for California spring and summer! FYI the TR3 is awesome!

Cheers,

- J

(TR3 was his first sight-unseen purchase, now finishing up a beautiful MGA for him)

Marc,

The Turner is now safe in Switzerland, with my E-type. Everything went smoothly, and the car delivered directly to my garage ! The car is exactly as described and the engine seems very healthy (no chance to try it on the road due to bad weather)

Thank you so much for your help and kindness. It has been a pleasure to deal with you !

First competition in May or September

Regards

Christophe

(Yet another in a long line of highly successful sight-unseen sales)

Hi Marc,

It has been a pleasure doing business with you.

Bill

Hello Marc. Just to let you know that the little green car was a great buy. Goes beautifully and doesn't miss a beat.

Regards,
Michael H

I wanted to take a moment to thank you for the wonderful buying experience I enjoyed at The New England Classic Car Company. Your description of the car was spot on. New England Classic's approach to customer satisfaction was professional in every way but you were at times able to maintain a 'personal touch' which is so very important to a classic car buyer. I look forward to working with you again in the future and will be sure to recommend your fine organization to my collector friends. Keep up the Great Work!

Brian C. West Hempstead NY 1965 MGB

Marc,
Finally got the Morgan across the border and home safe & sound. I'm very pleased with the car.
Here's the owner's manual back, thanks for the loan of it.

It was good doing business with you, and I hope to do so again in the future.

-Kurt. V

Marc, remember the 1960 MGA #NE-1960-8 that I purchased off of you, well, I know how you feel about car shows. This Saturday the 13th of Sept, I entered into the British Car Club of Delaware car show at Delaware City, Delaware. There were approx 130 different British cars from PA, NJ, MD and DE entered in the event. In the MGA class 1955 to 1962 of the 8 cars entered I took third place... Not too shabby for my first show. I had done minimal work on the car... I installed the spin off oil filter as you had told me to do, I had to replace the exhaust manifold donut, bought a new top and side curtains, and had the car undercoated and waxed it prior to the show. This reflects back onto you I am very satisfied with the car... and I will keep in touch...

Ken,
Delaware

PS. By the way, I did not trailer it to the event, I drove it

(miracles DO happen)

Hi Marc,

I owe you a note of thanks. I confess, I was surprised to receive your nice letter (and check), as I had given up hope of being accomodated. I read and re-read your letter many times, marveling at how articulate, poised, and just plain nice its sentiment was. It felt good to have my instincts vindicated, although I am keenly aware of the fact that every aspect of the law was certainly on your side... And I could have easily been just... Out of luck.

As I have told you in the past, I am an active participant of the 6-pack technical forum, a Yahoo! interest and distribution group for Triumph TR6 enthusiasts - some 500+ registered members. Periodically, members will petition the group for technical advice, buying and selling advice, etc... Including referrals. I look forward to expressing my positive experience with New England Classic Cars, if and when that opportunity arises.

Also, I will certainly keep you in mind for my next purchase, Marc. I'd like to own a TR3 someday... Again, thanks for your kind consideration.

Regards, Pete K.
Colorado

(uh, oh, we had a bit of a dispute with Pete....maybe a 'misinterpretation?' Like Paul Simon once wrote, 'one man's ceiling is another's man's floor.' But as this letter kindly shows, we reached a reasonable accomodation with the owner and ended the transaction happily)

Hi there! ...

...The reason for writing again is to congratulate you on your essay about your policy/view/opinion. I think you are very right and there are not too many dealers out there who so openly and frankly explain their business. And I see the many years of experience in the trade... Usually one hears a lot about strange dealers, but there are tons of strange customers out there, too. Good luck and good business! Greetings from Stuttgart/Germany and take care,

Thomas,
Germany

(Strange customers? How about the fella who purchased an MG TD from us, thought we were the best on earth, the car the pinnacle of collector's perfection, the world wonderful, and everything peachy keen. Then drove off, found the oil pressure dropped 20psi when it reached operating temperature, turned around and came back with steam coming out of his ears and STRONG words spouting from his mouth! GOD was this guy FURIOUS. And threatening. Talk about a bi-polar personality. Turned out that some mechanic in the car's dim past connected the oil pressure gauge line to the feed going to the cylinder head (aka 'low pressure). Took us half an hour to convince the buyer we were not the devil incarnate, put the line back where the factory installed it originally, watch the oil pressure go back up to 'factory-new' and hen head back on the road and back to his cave. Whew. What a hassle. Wonder where he is now (not really))....PS we find half the TDs we ever buy have the oil pressure line connected at the wrong spot and learning from Mr. Bi-Polar, we always correct them BEFORE we sell 'em. Now.

Marc,

The reason I haven't written sooner is that I have been too busy driving the heck out of my new car. It arrived dusty, but pretty much perfect. No dents, no scratches, nothing. (Cowboy took good care of it) You are a rarity, especially in the car world. A man of your word.

I'm sure I'll have some late night Elan questions for you; I'll be taking you up on your offer to share advice one of these evenings when I just can't figure something out.

For now I am off to the races... Well, not literally without a roll cage and fuel cell, but you get the idea.

Thanks again for making it possible without even seeing this beauty first.

Yours, Jeff C.
Chicago Illinois

('Cowboy' as mentioned is one of the more colorful transport drivers that delivers cars to customers for us....5'3", cowboy hat, enormous handlebar moustache, great guy)

Marc - just to let you know it arrived OK and is running great. Thanks
for everything. I'll talk to you later. Howard

Marc:
I waited until now to tell you that, thanks to you, this was the best summer of my life.
Everywhere we went everyone commented on our absolutely gorgeous Triumph. People wanted to know where we had the restoration done, because of the quality of the exterior, the beauty of the interior and the humming of the engine.
Thanks again for taking a true barn find rust bucket and turning it into the car of our dreams!
D. and M. A------